About Phoenix ER & Medical Hospital
We are open every day of the year, 24 hours a day. In other words, we never close: not even for holidays!
Phoenix ER & Medical Hospital treats the full range of medical concerns. As a full-service micro-hospital, we can diagnose and treat everything from a rash to a heart attack. We also treat physical trauma and injuries from accidents including industrial accidents and automobile accidents.
Yes, we treat patients of all ages and medical conditions. We have child-friendly rooms that are full of toys and stuffed animals to make sure their stay is comfortable.
There is no need to make an appointment with Phoenix ER & Medical Hospital. If you think you might be having a medical emergency, we encourage you to come in immediately. Phoenix ER & Medical Hospital can also help if you are sick or injured but are new to the area, are visiting from out of town, or simply cannot get in to see your regular doctor.
It depends entirely on your condition, and we can provide a estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.
Phoenix ER & Medical Hospital is open 24/7, whereas an urgent care clinic will typically only be open 8-12 hours a day. Micro-hospitals, like Phoenix ER & Medical Hospital, are also equipped with advanced, radiology equipment and lab testing capabilities. By contrast, urgent care clinics usually have more limited laboratory and radiology testing.
Another important difference between the two is that Phoenix ER & Medical Hospital is staffed by board-certified emergency room physicians and ER-trained Registered Nurses. While, urgent care clinics may only be staffed by Physician’s Assistants or Nurse Practitioners.
As a standalone emergency center, Phoenix ER & Medical Hospital features much shorter wait times than typical hospital-based emergency rooms. Phoenix ER & Medical Hospital doesn’t take patients from 911 ambulance services, therefore minimizing patient volume. Phoenix ER & Medical Hospital’s board-certified physicians and experienced Registered Nurses are able to see you more promptly and efficiently, helping you get better and back in the comfort of your home sooner.
If you need to be admitted to a hospital for additional care, Phoenix ER & Medical Hospital will transfer you to the hospital you choose, or the one that your primary care physician or medical specialists prefer. Our staff is also able to initiate the transfer so that you go directly to an inpatient room and can bypass the hospital’s emergency department.
Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that larger hospital ERs perform. These tests are processed onsite, so we can get you the results while you wait. Typical turnaround time for lab results at Phoenix ER & Medical Hospital is 15 minutes.
Yes, our Radiology Department is equipped with modern medical equipment including an X-ray machine, MRI machine, CT scanner, and bedside Ultrasound equipment. Patients are given written radiology reports along with CDs so that they can follow up with primary care physicians or specialists if needed.
Billing & Insurance Questions
Phoenix ER & Medical Hospital accepts commercial insurance plans and honors in-network benefits for medical emergencies. At this time, we are unable to accept government-funded insurance plans such as Medicare, Medicaid, TRICARE, or CHIP.
According to Arizona guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Arizona law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network”.The state of Arizona empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.
Yes, Phoenix ER & Medical Hospital always puts patients’ emergency medical needs first. If you are deemed “non-emergent” by one of our emergency physicians and do not have health insurance in place you will still have the option of using a cash-fee plan to pay for your visit.
You will be asked to pay your emergency room copay at the end of your visit.
Your visit will be processed by Tyvan Billing and sent to your insurance company. Phoenix ER & Medical Hospital accepts “in-network” benefits even if your insurance company is “out of network”.
Phoenix ER & Medical Hospital accepts cash payments, checks, or major credit cards including Visa, MasterCard and Discover. Click here to pay your bill online.
To learn more, visit our Billing & Insurance page.
State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Arizona Department of Insurance. To learn more about the Arizona Department of Insurance, please visit https://insurance.az.gov/.
You can also contact our Billing Department, Tyvan Billing, at (713) 357-2535.
Under Arizona law, it is mandatory for employers to secure workers’ compensation insurance.
Workers’ compensation is a “no fault” system in which an injured employee is entitled to receive benefits for an industrial industry, no matter who caused the job-related accident.
Workers’ compensation pays medical bills and is covered underneath the Arizona Workers’ Compensation Law.
For more information on workers’ compensation: https://www.azica.gov/divisions/claims-division
An injured worker must file a workers’ compensation claim in writing with the Commission within one year after the injury occurred.
(here is a link to the forms and where to send)